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Your Privacy Matters to Us

When you open an account with bingo artinya, we handle your personal information carefully and transparently.

Data encrypted end-to-endDANA, OVO, GoPay and QRIS securedNo third-party sharing without consent
bingo artinya Your Privacy Matters to Us
REACH OUR TEAM

Contact Us About Your Data

If you have questions about how we use your information, want to request access to your data, or need to update your privacy settings, our support team is available to help. You can reach us through live chat, email, or phone. We aim to respond to all data requests within 7 business days. Players in Jakarta and across Indonesia can contact us in English or through our regional channels.

Team online

Live Chat Support

Available 24/7 inside your account dashboard. Start a conversation directly from the lobby settings menu, no email needed. We respond in minutes.

Email Privacy Requests

Send data access or deletion requests to our privacy team. Include your account username and registered phone number. Response within 7 business days.

Account Settings Panel

View and update your personal information, email, and phone number directly in your account settings. Changes take effect immediately across all your devices.

SECURITY & DATA HANDLING

How We Keep Your Account Safe

We use encryption to protect your login credentials and payment information as soon as it enters our system.

Encryption and Secure Transfer

All data travels over HTTPS; payment card details and e-wallet tokens are never stored in plain text.

Device and Location Verification

Your first login from a new device triggers a verification email or SMS.

Payment Gateway Separation

DANA, OVO, GoPay and QRIS transactions are processed through independent payment providers.

Two-Factor Authentication

Enable SMS or email codes on your account settings page. We recommend this for any account holding an active balance.

Data Retention and Deletion

Account data is retained while your account is active. Deleted accounts are archived for 12 months for tax and fraud-prevention…

Privacy Officer and Requests

Email [email protected] to request access to all your data, correct inaccuracies, or ask for erasure where local law permits.

Privacy Questions You Might Ask

Yes. Email our privacy team at [email protected] with your account username and request a data export. We'll send you a complete file of your registration info, transaction history, login records, and any other personal data we hold within 7 business days.

Your account is deactivated immediately; you cannot log in. Transaction records are kept for 12 months for financial compliance, then anonymized. You can request permanent deletion of your personal information at any time after account closure through our privacy request form.

No. We do not sell or share your personal data with marketing agencies, data brokers, or third-party advertisers. We share only what's necessary with our payment processors and fraud-prevention partners to keep your account safe.

We never store your full payment credentials. When you deposit or withdraw, your details go directly to the payment provider's secure servers. We store only a token that lets us verify your transaction without holding sensitive numbers.

Yes. Log into your account, open Settings > Personal Information, and update your email, phone, or registered name. Some fields like your ID number cannot be changed to protect account security and comply with local regulations.

Login history and session data are kept for 12 months for security and dispute-resolution purposes. Older records are deleted automatically. You can view your recent login activity and sessions in your account security panel at any time.

Contact our privacy team immediately at [email protected] with details of your concern. We investigate all claims and will respond within 7 business days. Where local law permits, you have the right to lodge a complaint with your regional data protection authority.